This Refund Policy outlines the terms and conditions under which refunds are granted for stall bookings through Please review each clause carefully.

1. Eligibility for Refund

1.1. Notification Requirement:

  • Stallholders must notify the Markets Manager of their inability to attend the market to be eligible for a refund. The refund amount depends on the timing of this notification.

1.2. Exceptions for Bereavement:

  • Absences due to immediate family bereavement will be eligible for refunds if the stallholder provides notification within one week following the bereavement.

2. Full Refund Conditions

2.1. Notification 10 Days Prior:

  • Stallholders who notify the Markets Manager between 10 days before the market will receive a full refund of their booking fee.

2.2. Market Manager’s Fault:

  • A full refund will be issued if the market is cancelled or postponed due to poor planning, loss of venue, or delays in JOC application processing.

3. Partial Refund Conditions

3.1. Notification 10 to 6 Days Before or After the Market:

  • Stallholders who notify the Markets Manager 10 to 6 days before the market or after the market will receive 50% of their booking fee.

3.2. Bad Weather Forecast:

  • If the market is cancelled 5 days prior due to a bad weather forecast, stallholders will receive 50% of their booking fee.

4. No Refund Conditions

4.1. Notification 5 Days Before or During the Market:

  • No refund will be issued for cancellations made 5 days before the market or during the market, irrespective of whether the stall is re-allocated.

4.2. Weather Change During Market Day:

  • No refund will be provided if the market becomes inoperable due to a change in weather conditions on the market day itself.

5. Cancellation Fees

5.1. Automatic Cancellation Fee:

  • A cancellation fee of R50 will automatically apply if the Market Manager withdraws acceptance of a booking due to non-payment within the specified 48-hour period or due to the fault of the Vendor.

5.2. Refusal of Acceptance:

  • If the Market Manager refuses to accept a vendor’s booking, a cancellation fee of R50 will be charged.

6. Payment Obligations

6.1. 10 Day Payment Window:

  • Upon acceptance for the market, vendors must complete payment within 10 to 3 days. Failure to do so will result in automatic cancellation and a fee of R50.

6.2. Invoice Disputes:

  • Any disputes regarding invoiced amounts must be raised within 7 days of the invoice date. After this period, invoices are deemed accepted.

7. Force Majeure

7.1. Unforeseeable Events:

  • is not liable for refunds in cases of force majeure events such as natural disasters, governmental regulations, strikes, or other events beyond our control that prevent the market from operating.

8. Refund Process

8.1. Refund Request Submission:

  • All refund requests must be submitted in writing via email to the Markets Manager. Include your booking reference number and reason for the request.

8.2. Processing Time:

  • Refunds will be processed within 14 business days from the date of approval. Approved refunds will be credited back to the original method of payment.

9. Reallocation of Stalls

9.1. Efforts to Reallocate:

  • If a stallholder cancels within the eligible timeframe for a full or partial refund, the Markets Manager will attempt to reallocate the stall. However, the ability to reallocate does not affect the refund eligibility as stated in this policy.

10. Appeals and Disputes

10.1. Appeal Process:

  • Stallholders who disagree with a refund decision may submit an appeal in writing to within 14 days of the refund decision.

10.2. Dispute Resolution:

  • Any disputes regarding refunds will be handled in accordance with South African consumer protection laws. Stallholders agree to attempt resolution through mutual dialogue before pursuing legal action.